pcc Terms and Conditions

General Provisions and Applicability

These Terms and Conditions ("Terms") apply to all services, products, games and promotions on the pcc platform. By accessing the pcc website, creating an account, or using any of our services, a user is considered to have fully agreed to these Terms.

The Bengali version of these Terms is considered the original document. In case of any ambiguity, the interpretation of pcc's authority shall be final. These Terms may be changed at any time, and the updated version takes effect as soon as it is published on the website.

In addition to these Terms, pcc has separate policies covering bonus terms, specific game rules, and promotional offer conditions. These should be read as part of these Terms.

Account Registration and Eligibility

2.1 Registration Requirements

Anyone wishing to create an account on pcc must meet the following requirements:

• Must be at least 21 years of age.
• All information provided at the time of registration must be true, accurate and complete.
• Must have a valid mobile number and email address.
• A person may create only one account — multiple accounts are strictly prohibited.

2.2 Identity Verification

pcc may request the necessary documents to verify a user's identity at any time. Failure to provide documents in a timely manner may result in temporary restrictions on account activity. pcc reserves the right to cancel any account registered with false information, along with any related withdrawal requests.

Account Management and Security

Each account is strictly personal. Users may not share their username and password with anyone or allow others to use their account. The account holder is solely responsible for the security of their account.

• Change your password regularly and use a strong password.
• If you notice any suspicious activity, notify the support team immediately.
• Keep the mobile number and email registered to your account active at all times — they may be needed for OTP verification.
• Managing an account through a third party is strictly prohibited.

It is the user's responsibility to keep their account information up to date. pcc will not be held responsible for any delayed or cancelled transactions caused by outdated or incorrect information.

Financial Transactions

4.1 Deposits

The payment methods currently accepted on pcc are: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks). The minimum deposit amount is ৳200.

When making a deposit, you must use a payment method registered in your own name. Funds sent from another person's account will not be accepted and may be returned.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. Withdrawal methods are the same as deposit methods: bKash, Nagad, Rocket, Upay and bank transfer.

Withdrawals will only be approved to the same payment method used for the deposit. In the case of unusual transactions, pcc may hold a withdrawal until identity verification is completed.

Bonuses and Promotional Offers

pcc offers bonuses and promotional offers to members from time to time. Each offer has specific terms and conditions, which are detailed on that offer's page.

5.1 Welcome Bonus

New members may receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will give you a ৳1,500 bonus, making a total balance of ৳2,500. Before withdrawing the bonus, the bonus amount must be wagered 25 times (৳1,500 × 25 = ৳37,500).

5.2 General Bonus Terms

• A bonus may only be claimed once, unless stated otherwise in a specific offer.
• Bonus balance cannot be withdrawn directly — it can only be withdrawn after the applicable wagering requirement is met.
• No bonus is "free money" — winnings from a bonus only become withdrawable once the specified wagering conditions are fulfilled.
• Attempting to claim a bonus using multiple accounts or a VPN will be considered a prohibited activity.
• pcc reserves the right to cancel or modify any bonus, particularly if misuse is suspected.

5.3 Weekly and Special Offers

pcc runs various special promotions including weekly reload offers, slot win bonuses, birthday rewards, referral bonuses and cricket deposit offers. Each offer has its own terms, wagering requirements and validity period — visit the relevant offer page for full details.

Game and Betting Rules

pcc offers various types of games including casino games, slots, live casino and sports betting. Each game has its own rules, which can be seen in the game interface.

• If a connection is lost during a game, pcc's server log will be considered the final record.
• If a game is left incomplete due to a technical error, pcc will make a decision after investigation.
• In sports betting, once a bet is placed and the event has started, it cannot be cancelled unless pcc itself announces a cancellation.
• pcc uses RNG (Random Number Generator) technology to determine game outcomes, which is fully automated and impartial.
• Any dispute regarding a game result must be reported to support within 48 hours.

Prohibited Activities

The following activities are strictly prohibited on the pcc platform. If such activity is detected, the account may be closed immediately and the associated funds may be confiscated:

• Creating or operating multiple accounts.
• Misusing bonuses or attempting to exploit the bonus system.
• Match fixing or manipulating any game.
• Placing bets against yourself to gain risk-free profit ("arbitrage").
• Using automated software or bots to place bets.
• Using another person's identity or payment details.
• Using pcc for money laundering or illegal fund transfers.

Responsible Gaming Policy

pcc believes that gaming should be a source of enjoyment, not financial stress. pcc therefore strictly follows the Responsible Gaming Policy and encourages all members to respect this policy.

• Members can set deposit limits, betting limits or self-exclusion on their own account.
• Betting or participating in games on behalf of anyone under 21 years of age is strictly prohibited.
• If you notice signs of gaming addiction, contact the support team — they are ready to help.
• You should not bet with borrowed money or money needed for everyday living expenses.

For more details, read the Responsible Gaming page, which covers setting limits, recognising addiction and how to get help.

Data Privacy

pcc is committed to protecting members' personal information. Information provided at the time of registration is used only for account management, identity verification and service improvement.

Payment information is kept secure using SSL encryption technology. For details on sharing information with third parties, see pcc's Privacy Policy, which describes the policies on data collection, storage and use in detail.

Limitation of Liability

pcc always works to maintain the quality of its services, but will not be held liable in the following situations:

• If service is disrupted due to internet connectivity issues or the user's own device.
• If there is an unexpected technical failure or a problem with a third-party server.
• If an account is compromised due to the user's own negligence or sharing their details with others.
• If service is temporarily unavailable due to unforeseen circumstances or legal obligations.

In any dispute, pcc's server records will be considered final evidence. pcc reserves the right to reclaim any reward or bonus incorrectly issued due to a technical error.

Account Suspension and Closure

In any of the following situations, pcc may temporarily suspend or permanently close an account without prior notice:

• Violation of any provision of these Terms.
• Providing false information during identity verification.
• Suspicion of money laundering, fraud or other illegal activities.
• Extended period of account inactivity.
• At the user's own request.

If a user objects to a decision to close their account, they may contact pcc support. The balance of a suspended account may be held until the investigation is completed.

Changes to Terms and Contact

pcc reserves the right to change these Terms at any time. Updated terms take effect as soon as they are published on the website. For significant changes, registered members will be notified by email or SMS.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. It is therefore recommended that you check this page regularly to stay informed about any updates.

12.1 Support and Contact

If you have difficulty understanding any part of these Terms or have a complaint, please contact pcc's customer support team. Support is available seven days a week, 24 hours a day, in Bengali and English via live chat and email.

Email: [email protected]

Can't find the answer to your question? Visit our Frequently Asked Questions (FAQ) page for answers to the most common questions about accounts, payments, bonuses and games.