Responsible Gambling — Safe, Aware, In Control

pcc believes that betting and casino games should be a source of enjoyment — not stress or harm. On this page you will find guidance on how to keep your limits in check, when to seek help, and which pcc tools can help you stay in control.

For Ages 21 and Above 24/7 Support Self-Exclusion

Our Safe Play Commitment

Why Responsible Gambling Matters

Online betting and gaming are a popular form of entertainment for many people. But when playing gets out of control, it can have a negative impact on personal, family, and financial life. pcc believes that the best experience for a player comes when they play with awareness and within their means.

Under our Terms and Conditions, the minimum age to open an account and play betting or casino games at pcc is 21. No account is activated without age verification, and any account found to belong to a minor is closed immediately.

Responsible gambling does not just mean betting less — it means maintaining conscious control over your time, money, and emotions. Using the tools and information on this page, you can keep your gaming experience safe.

Remember: Betting or playing games is not a reliable source of income. Every bet carries the risk of a loss. Only play with money you can afford to lose.

Our Commitment

Mandatory age verification for 21 and above
Self-exclusion and limit-setting options
24/7 support in Bengali and English
Tools to identify problem gambling
Guidance toward professional counselling

Set Your Own Limits

pcc gives players the option to set various limits on their account. Using these tools, you can keep your gaming disciplined.

Deposit Limits

Decide in advance the maximum amount you want to deposit per day, per week, or per month. Once a limit is set, it can only be increased after a specific waiting period, but reducing it takes effect immediately.

Time Limits

Set a daily limit on how long you play in a single session. Once the set time is reached, your session will automatically pause so you can take a break and decide whether to continue.

Self-Exclusion

If you feel you need some distance, temporarily close your account for a set period — from 7 days up to 6 months. During this time, logging in or opening a new account will not be possible. A permanent closure can also be requested.

Loss Limits

Set a cap on how much you are willing to lose per day, week, or month. Once that limit is reached, no further bets can be placed — keeping your budget safe.

Reality Checks

After a set period of continuous play, a prompt will appear on screen reminding you how long you have been playing and how much you have spent. Short breaks help you make better decisions.

Account Cooldown

Apart from a full self-exclusion, you can take a short break of 24 to 72 hours. During this time your account remains active but placing bets or making deposits is not possible.

To activate or change any of these tools, contact pcc's 24/7 live chat or email support directly. Our support team is always ready to help in both Bengali and English.

21+

For Ages 21 and Above Only

Betting and casino games at pcc are strictly for adults aged 21 and above. Age is verified at the time of account registration and no minor's account is approved. If you know of a minor trying to use this platform, please let us know.

Warning Signs of a Problem

The signs below indicate that gambling may be going beyond entertainment and becoming a problem. If you notice any of these in yourself or someone close to you, take action quickly.

Spending Beyond Your Means

Using money set aside for essential expenses on betting, or borrowing money to play.

Chasing Losses

Placing more bets after a loss to try to win the money back, which only increases the damage.

Hiding It from Others

Concealing the amount you play and your losses from family or friends.

Loss of Control

Repeatedly trying to stop but being unable to, and feeling restless or anxious when not playing.

If you notice two or more of these signs in yourself, take a break from playing and seek professional help. You can use pcc's self-exclusion tool right now, or contact us via live chat — we will help.

Where to Get Help

Problem gambling is a mental health issue and you do not have to deal with it alone. The options below can provide support. Under our Privacy Policy, your personal information is kept completely safe.

pcc Support Team

pcc's 24/7 live chat and email support are available in both Bengali and English. Contact us at any time to activate self-exclusion or get help setting limits — no judgement, just help.

Family and Close Ones

Acknowledging a problem and asking a trusted family member or friend for help takes courage. They can encourage you to seek professional support and be there for you during this time.

Professional Counselling

Mental health specialists and counsellors can help effectively with problem gambling treatment. Contact your local hospital or mental health centre — this kind of counselling is completely confidential.

Practical Tips for Safe Play

Budget Planning

Set a separate monthly budget for betting and do not go beyond it.
Never use money set aside for essential expenses such as rent, utility bills, food, or your children's education on betting.
When you win, set aside a portion rather than putting all of it back into betting.
Avoid betting with credit card funds or borrowed money entirely.

Mental Well-being

Avoid betting or playing when you are feeling down, angry, or stressed — it is harder to make sound decisions in that state.
Do not play while under the influence of alcohol or any other substance.
Treat gaming as a form of entertainment, not a way to earn money.
Take regular breaks and spend time on other hobbies and social activities.

Keeping Your Family Safe

If there are minors in your household, make sure they cannot access your account. Use a strong password on your device and do not share your login details.

A pcc account is entirely personal — only one person may use each account. Allowing anyone else to use your account is not permitted.

Self-Awareness Checklist

Do you know how much you spent on betting last month?
Do you remember how long you played today?
Does your family know how much you bet?
After a loss, did you make another deposit to try to win it back?
If any answer makes you uncomfortable, consider using self-exclusion or reaching out to live chat support.

pcc's FAQ section has detailed information on self-exclusion, setting limits, and the process for closing your account. For any questions, ask us directly in live chat.

Responsible Gambling FAQs

No, your account balance remains completely safe during self-exclusion. However, deposits and withdrawals are not possible while the exclusion is active. Once the period ends, you can resume normal activity. Contact us via live chat or email for more details.

No. For your protection, reducing a deposit limit takes effect immediately, but a request to increase it only becomes active after a set waiting period (usually 7 days). This protects you from raising your limit on an impulsive decision.

The minimum age to open an account at pcc is 21. Age is verified at the time of registration. If it is later found that an account holder is under 21, the account is closed immediately and any deposits are returned.

No. Your account does not become active automatically when the self-exclusion period ends. You need to consciously contact the support team and request that your account be reactivated. This step gives you another chance to make a deliberate decision.

Start by speaking with them directly and calmly about your concern. Express your worry without blaming them. Then encourage them to use pcc's self-exclusion tool. If needed, suggest they seek help from a local mental health professional. Family support is the greatest strength on this path.

No. Any attempt to create a new account using your details during self-exclusion will be detected and the account will not be created. This system is in place for your protection.